Important notice for small hot-water heater users
Notice for free inspection
|Products subject to inspection||
|Free inspection items||
An inspection is implemented based on Rinnai's inspection standards, and takes about 45 minutes.
Based on the result of the inspection, when a customer decides to request repair or parts replacement, a separate fee will be charged.
Toll-free number dedicated for unvented-type small hot-water heater free inspection service(Japanese only)
Opening hours: 365 days/year, From 9:00 to 21:00
This is a toll-free number dedicated for unvented-type small hot-water heater free inspection service.
Please avoid calling a wrong number.
Inquiries for other matters including repair
For the safe use
When you use an unvented-type small hot-water heater, please make sure to either turn on a fan or open a window for ventilation.
When ventilation is not sufficient, carbon monoxide poisoning may occur, and it could lead to a fatal accident.
Please do not use a small open-type water heater and a bath boiler with a single flue at the same time.
|When the fire goes off frequently||An incomplete combustion prevention device is active. Please immediately stop using the device since it is dangerous, and arrange an inspection or repair.|
|When the flame of ignition check window is yellow||At the normal condition, the color is blue. When it is yellow, there is a risk of incomplete combustion.|
When the product is used over 10 years, there may be a possibility of danger due to the deterioration such as a clogging of a heat exchange device.