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Protection of Personal Information

1 Acquisition and utilization of personal information

At the time of acquisition of personal information, Rinnai shall clarify the utilization purpose and obtain only the range of information required through legal and fair measures. However, when the utilization purpose is clear from the condition of the information acquisition, we may omit clarifying the reasons for the utilization.

Rinnai does not use personal information beyond the limitation specified in the utilization purpose of personal information

However, the following cases shall be excluded:

  1. When there is consent from a customer
  2. When it is based on the laws and regulations
  3. When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
  4. When the provision is requested by a national agency or a local government

Rinnai will not use personal information obtained in a manner that may encourage or induce illegal or unjust acts.

2 Provision of personal information to a third party, etc.

Rinnai does not provide personal information to a third party excluding the cases below:

  1. When there is consent from a customer
  2. When it is based on the laws and regulations
  3. When Rinnai commissions the handling of personal information within the scope specified in the utilization purpose stated in
    Utilization purpose of personal information
  4. When Rinnai shares the information with its group companies.
    Personal information items to be shared Names, occupational information (names of company or organization, department, title), addresses, phone numbers, e-mail addresses, purchase records and service delivery records.
    Scope of share Rinnai Group Domestic Subsidiaries
    Utilization purpose of shared information Provision of our products, services and related information, after-sales service, maintenance and inspection, other safety management activities and the provision of safety information
    The responsible party for the management of the shared personal information Rinnai Corporation
  5. When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
  6. When the provision is requested by a national agency or a local government
  7. When Rinnai's business is succeeded by another entity due to merger, company split-up, or the transfer of business, etc.
3 Secure management of personal information

Rinnai shall implement strict safety measures for the protection of personal information based on internal regulations to prevent the loss, alteration, and leakage of personal information.

(Establishment of rules and regulations concerning the handling of personal information)
We have established rules and regulations regarding the protection of personal information and have set up a system for promoting personal information protection, procedures for operating a personal information protection management system, and methods for handling personal information.

(Organizational security management measures)
We conduct internal audits periodically on the status of personal information handling.
We also have a reporting system in place to address personal information leaks and other emergencies.

(Physical security management measures)
We apply access control measures in areas where personal information is handled.
We also take measures to prevent personal information from being easily revealed when employees carry devices and electronic media containing personal information, including when moving within the office.

(Human security management measures)
We provide regular training to employees regarding the protection of personal information.
Ensuring confidentiality of personal information is stipulated in our employment regulations.

(Technical safety management measures)
We implement access control at affiliated organizations through a user authentication process based on IDs and passwords.
We have a mechanism in place to prevent unauthorized external access to information systems that handle personal information.

(Management of contractors)
When outsourcing the handling of personal information, we select contractors that are capable of handling the information appropriately, and we also conduct regular operational checks.

(Understanding the external environment)
When storing personal information in a foreign country, we implement security control measures based on our understanding of the personal information protection systems in that country.

4 Request for the disclosure of personal information
As for the request for the disclosure of personal information, the notification of utilization purpose, correction/addition/deletion of information, the suspension or the deletion of personal information and the suspension of the provision of personal information to a third party, Rinnai first confirms that the request was made by the owner of the personal information and then responds to a request based on the laws and regulations.
the detailed information for the procedure
5 Personal information related inquiries
If you have any question, please contact below:
Contact in Japanese language only Please call the number below:
The Department of General Affairs, Rinnai Corporation
Phone: 052-361-8211
Opening hours: 9:00 to 17:30 (Excluding Saturdays, Sundays, National holidays, and other Rinnai's holidays.)
6 Others
Rinnai may modify the content of Privacy Policy to improve the personal information management or to accommodate to the changes in the laws and regulations as well as social environment.