Gas rice cooker
Trouble caused by the deterioration of equipment
Visual indicators
Equipment's main body was discolored.
A hole has been made with the equipment.
A burner is corroding.
An ignition switch has broken off.
A door does not completely close.
| Actual case | A corroded burner delayed ignition, and flames emanated from the equipment. |
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Indicators related to ignition operation
There is difficulty in ignition.
The rice cooker often shuts off automatically.
There is an odor of gas.
An ignition switch is unstable.
An error sign is frequently indicated.
Indicators related to noise and smell
The ignition noise is louder than before.
There is an odor of gas or a burning smell during operation.
Things that can be observed during cooking rice
The color of flame is now yellow/red.
It takes longer to cook.
The bottom of a pot is blackened.
The cooker’s fire often shuts off automatically.
A timer is no longer effective.
Keep-warm function cannot be turned off.
The temperature of the equipment’s main body becomes abnormally high.
An error sign is frequently indicated.
| Actual case | Due to corroded parts, gas was leaked, and the equipment was burned. |
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Problems that could be caused by incorrect usage
It is dangerous to improperly use a product.
Please consult the user manual for proper usage.
| Actual case | When a rice cooking pot was placed on the cooker, foreign matter such as a rice scoop and a plastic spoon was left directly on the cook-top. This caused incomplete combustion and the burning of the foreign matter. |
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Caution
When a rice cooking pot is set on the cooker, please make sure not to place any foreign matter such as a rice scoop or a plastic spoon in the burner area.
In some cases, the cap for the cooker’s drainage outlet can become stuck to the bottom of the pot. Please make sure that no foreign matter is stuck to the bottom of the pot.
It could cause incomplete combustion and fire.
| Actual case | A gas rice cooker was used while foreign matter was attached to a sensor, meaning that the sensor could not properly detect temperature. As a result, equipment's main body became excessively hot, and the user was burned. |
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| Actual case | Newspaper was placed underneath a rice cooker during use. The newspaper started burning and caused a fire. |
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| Actual case | A user accidentally dropped a rice cooker and damaged its gas connection part, which caused a gas leak. Without realizing this, the user used the equipment, and burned it. |
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| Actual case | A rice cooker was used covered with a dishcloth/a towel, causing incomplete combustion and the burning of the equipment. |
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Caution
Please do not cover a rice cooker with items like dishcloths or towels.
There may be a risk of incomplete combustion, the burning of the equipment and fire.
Fire prevention measures
- Keep the device a safe distance from combustible materials. This is required by fire prevention ordinances and must be observed. Close proximity to combustible materials may cause a fire.
- If it is not possible to keep a distance from combustible materials (including walls containing stainless steel or tiles), be sure to install a heat shield plate. Please contact your dealer or your gas supplier to purchase a heat shield plate.
After installation of the equipment, be sure to keep the device a safe distance from combustible materials even if the surrounding area has been refurbished.
| Actual case | Since a rubber hose was used to connect a rice cooker with a timer, a gas leak occurred. |
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Caution
Please use a gas hose for a rice cooker with a timer.
If you use something other than a gas hose, it could cause a gas leak or fire.
When a gas connection area is damaged, stained or has foreign matter attached, it could cause a gas leak.
Please handle with care.
When you have any question regarding the issue above, please contact Rinnai office near you or Customer Center.
Contact point for repair and inspection
Customer Service Center, toll-free number: 0120-054-321 (Japanese only)
| Actual case | When the slim plug (for attaching gas hose) was fitted onto the rice cooker main unit, the retaining ring failed to lock in place. |
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Caution
Certain appliance-use slim plugs made by Koyosangyo Co., Ltd. cannot be attached correctly to Rinnai-brand rice cookers, depending on the timing of the plug manufacture. Please confirm the configuration of the slim plug before using.
Rice cooker models affected: RR-100VL, RR-S100VL, RR-100VM(DB), RAJ-10MB
| Type that cannot be used | Type that can be used | |
|---|---|---|
| Packaging |  |
 |
| Shape |
(Example) Manufactured in July |
(Example) Manufactured in August |
| Serial number | July 2018 and before | August 2018 and after |
- Slim plugs for older-type appliances come into direct contact with the rice cooker's main body and cannot be inserted into the retaining ring, preventing them from being securely fixed to the appliance.