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  2. Important Notice Regarding Products
  3. For safe and proper use of products
  4. Inspection and repair

Inspection and repair

There are cases that equipment is damaged after a long period of use.

Please contact your retailer or Rinnai's contact point, which is given below, to request inspection and repair.

Inspection and repair

Some of the latest products provide improved functions and higher energy efficiency.
Rinnai recommends customers to consider purchasing these products instead of repairing existing products.

Paid inspection service

Rinnai recommends users to arrange an inspection after 10 years from the manufacturing date for household-use products, and after 3 years for commercial-use equipment.
If you would like to use a product longer, please arrange an inspection at an appropriate interval or consider replacing with a new product.

Repair and parts replacement after an inspection

An inspection is to confirm if a product complies with the inspection standards. It does not include repair services for any defects found. If a customer decides to request repair or parts replacement based on the result of an inspection, a separate fee will be charged.

Inquiry regarding repair
  • 0120-054321

    Please avoid calling a wrong number.

Guidance for maintenance and inspection system for products in long term-use

This page posts the information on legal inspection provided as transitional measure due to amendments of the law and Rinnai's voluntary supplement inspection, "Safety Inspection". (Japanese version only)

Maintenance and inspection system for products in long term-use