How to request the disclosure of personal information

This information applies to people of any nationalities who have purchased Rinnai product within Japan.
Please use the procedures stated below to request   (1) the disclosure of user's personal information, (2) the notification of the utilization purpose of the information, (3) the correction, addition, or deletion of user's personal information, and (4) the suspension of the utilization of user's personal information, the deletion of personal information, and the suspension of the provision of personal information to a third party (collectively called “requests for disclosure, etc.”).
As for the modification of owner information provided based on Long-term use product safety inspection system defined by Consumer Product Safety Act, there is a separate procedure. Please visit here for the information.

  1. Procedure
    When you make requests for disclosure, etc., please follow the next steps: (1) Please fill in required information in a Rinnai Official Application Form. (2) Enclose a document to prove the identity of the owner of personal information. (3) Enclose a transaction fee and send it by a  registered mail. *Please acknowledge that Rinnai accepts only mails sent by  register  ed mail. Moreover, the postage shall be paid by customers. When a proxy submits a request, please follow the next steps: (1) Please fill in required information in a Rinnai Official Application Form. (2) Enclose a document to prove the identity of the owner of personal information. (3) Enclose a document to prove the identity of the proxy.(4) Enclose a document to prove the right to act as a proxy.(5) Enclose a transaction fee and send it by registered mail. *Please acknowledge that Rinnai accepts only mails sent by register ed mail.

    Please understand that Rinnai accepts only the applications sent to the following address via  registered mail.
    <Mailing address>
    The Department of General Affairs, Rinnai
    2-26, Fukuzumi-cho, Nakagawa-ku, Nagoya
    454-0802
    (1) Rinnai Official Application Forms
    Request item Official application form
    Disclosure of personal information Request form for the disclosure of personal information PDF[74KB]
    Notification of the utilization purpose of personal information Request form for the notification of the utilization purpose of personal information PDF[75KB]
    Correction, addition, or deletion of user's personal information Request form for personal information correction, etc. PDF[74KB]
    The suspension of the utilization of user's personal information, the deletion of personal information and the suspension of the provision of personal information to a third party Request form for the suspension of the utilization of user's personal information, etc. PDF[75KB]
    As for the suspension of the use and the deletion of owner information provided based on Long-term use product safety inspection system defined by Consumer Product Safety Act,  Rinnai shall decline such requests because we need to have the information to send an inspection notice.
    (2) Document to prove the identity of applicant
    • Driving license
    • Health insurance certificate
    • Juki-card (Basic Residential Registers Card) with photo
    • Passport
    • Alien Registration Certificate
    A copy of one of the above
    (3) Document to prove the identity of proxy
    • Driving license
    • Health insurance certificate
    • Juki-card (Basic Residential Registers Card) with photo
    • Passport
    • Alien Registration Certificate
    A copy of one of the above
    (4) Document to prove the right to act as a proxy
    • In the case of a person in parental authority
       - An abstract of family register or a resident's card, which states the name  s of both applicant and proxy and the relationship. (The validity of document is 6 months after the issuance.)
    • - In the case of a guardian of a minor or an adult
       - Certificate of the registration matters regarding the guardianship (The validity of document is 6 months after the issuance.)
    • - In the case of a proxy other than the above
       - A letter of attorney and a certificate of registered seal for the seal used for the letter (The validity  is 6 months after the issuance.)
    (5) Transaction fee
    Rinnai charges transaction fees to process requests for disclosure, etc. as stated below. All amounts in the table include a tax. Please enclose the equivalent amount of postal money order with fixed amount. When a customer did not enclose a sufficient transaction fee, Rinnai will notify the customer about the matter. When a customer does not make a payment within a limited period of time, the request will be declined.
    • A transaction fee is required per an application for each time. When a customer submits more than one request for disclosure, etc. at a time, the sum of each transaction fee is required.
    • Postal money order with fixed amount can be purchased at Japan Post Bank Co., Ltd. or through the saving service of a post office. The cost and transaction fee for the postal money order shall be paid by customer
    Request item Transaction fee
    Disclosure of personal information 800 yen
    Notification of the utilization purpose of personal information 300 yen
    Correction, addition, or deletion of user's personal information Free
    The suspension of the utilization of user's personal information, the deletion of personal information and the suspension of the provision of personal information to a third party Free
  2. How to respond to requests for disclosure, etc.
    Rinnai processes requests for disclosure, etc. as follows:
    • Rinnai will send a reply to a mailing address, phone number or e-mail address entered in Rinnai Official Application Form.
    • The standard period to respond a request is within 14 business days after the receipt of an application. When Rinnai cannot reply within 14 business days, we will inform an expected date of reply to the applicant.
    Request item How to respond
    Disclosure of personal information A letter sent via  ordinary registered mail
    Notification of the utilization purpose of personal information Telephone call or an e-mail
    Correction, addition, or deletion of user's personal information Telephone call or an e-mail
    The suspension of the utilization of user's personal information, the deletion of personal information and the suspension of the provision of personal information to a third party Telephone call or an e-mail
  3. Handling of personal information obtained through requests for disclosure, etc.
    • Rinnai uses the personal information collected through requests for disclosure, etc. within the limits that is necessary to process the requests.
    • There are cases that Rinnai may call an applicant or a proxy to confirm the description of an application form or a document to prove the identity of the owner of personal information.
    • The submitted document to prove the identity of the owner of personal information and a proxy will not be returned. After responding to requests for disclosure, etc., Rinnai shall dispose such document in a safe way.
  4. In the case that Rinnai declines requests for disclosure, etc.
    Requests for disclosure, etc. will be rejected in the cases stated below. For a personal information disclosure request, we will inform an applicant by a letter sent via  ordinary registered mail. For other requests, we will call or send an e-mail to notify an applicant. Even when Rinnai declines a request, a prescribed transaction fee is required.
    • When there is deficiency in the entry of application form or submitted documents
    • When Rinnai does not hold the personal information related to the requests for disclosure, etc.
    • When Rinnai could not confirm the owner of personal information
    • When Rinnai could not confirm the relationship between the owner of personal information and a proxy
    • When there is a risk to infringe a life, a health, property or other rights and profit of the owner of personal information or others
    • When there is a risk to cause a significant disturbance to our proper conduct of business activities
    • When it breaches the laws and regulations
  5. Others
    If you have any question, please contact below :
    Contact in Japanese language only 
    Please call the number below: 
    The Department of General Affairs, Rinnai Corporation
    Phone: 052-361-8211
    Opening hours: 9:00 to 17:30 (Excluding Saturdays, Sundays, National holidays, and other Rinnai's holidays.)

    Contact in English
    Please mail an inquiry to the following address:
    2-26, Fukuzumi-cho, Nakagawa-ku, Nagoya 454-0802