Protection of Personal Information

  1. Acquisition of personal information and utilization purpose
    At the time of acquisition of personal information, Rinnai shall clarify the utilization purpose and obtain only the range of information required through legal and fair measures. However, when the utilization purpose is clear from the condition of the information acquisition, we may omit clarifying the reasons for the utilization.

    Rinnai does not use personal information beyond the limitation specified in "the utilization purpose of personal information". However, the following cases shall be excluded:
    (1) When there is consent from a customer
    (2) When it is based on the laws and regulations
    (3) When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
    (4) When the provision is requested by a national agency or a local government
  2. Provision of personal information to a third party, etc.
    Rinnai does not provide personal information to a third party excluding the cases below:
    (1) When there is consent from a customer
    (2) When it is based on the laws and regulations
    (3) When Rinnai commissions the handling of personal information within the scope specified in the utilization purpose stated in "Utilization purpose of personal information".
    (4) When Rinnai shares the information with its group companies.
    Personal information items to be shared Names, addresses and phone numbers
    Scope of share Please click here.
    Utilization purpose of shared information Provision of our products, services and related information, after-sales service, maintenance and inspection, other safety management activities and the provision of safety information
    The responsible party for the management of the shared personal information Rinnai Corporation
    (5) When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
    (6) When the provision is requested by a national agency or a local government
    (7) When Rinnai's business is succeeded by another entity due to merger, company split-up, or the transfer of business, etc.
  3. Secure management of personal information
    Rinnai shall implement strict safety measures for the protection of personal information based on the internal regulations to prevent the loss, alteration, and leakage of personal information.
  4. Request for the disclosure of personal information
    As for the request for the disclosure of personal information, the notification of utilization purpose, correction/addition/deletion of information, the suspension or the deletion of personal information and the suspension of the provision of personal information to a third party, Rinnai first confirms that the request was made by the owner of the personal information and then responds to a request based on the laws and regulations.
    Please click here for the detailed information for the procedure.
  5. Personal information related inquiries
    If you have any question, please contact below:
    Contact in Japanese language only Please call the number below:
    The Department of General Affairs, Rinnai Corporation
    Phone: 052-361-8211
    Opening hours: 9:00 to 17:30 (Excluding Saturdays, Sundays, National holidays, and other Rinnai's holidays.)
  6. Others
    Rinnai may modify the content of Privacy Policy to improve the personal information management or to accommodate to the changes in the laws and regulations as well as social environment.