Protection of Owner Information

  1. The utilization purpose of owner information
    Rinnai shall utilize owner information for the following purposes:
    (1) Important notice related products such as recall and inspection notice
    (2) Proper maintenance
    (3) Execution of inspection
    Rinnai shall not utilize owner information for the reasons other than the utilization purposes. However, the following cases shall be excluded:
    (1) When there is consent from a customer
    (2) When Rinnai received Hazard Prevention Order stipulated in Consumer Product Safety Act
    (3) When it is based on the laws and regulations
    (4) When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
    (5) When the provision is requested by a national agency or a local government
  2. Provision of owner information to a third party, etc.
    Rinnai does not provide owner information to a third party excluding the cases below:
    (1) When there is consent from a customer
    (2) When it is based on the laws and regulations
    (3) When Rinnai commissions the handling of owner information within the scope specified in the utilization purpose stated in "1. Utilization purpose of owner information".
    (4) When Rinnai shares the information with its group companies.
    Owner information items to be shared Names, addresses, phone numbers, e-mail addresses and addresses of where a product is located
    Scope of share Please click here.
    Utilization purpose of shared information Please refer to "1. Utilization purpose of owner information".
    The responsible party for the management of the shared owner information Rinnai Corporation
    (5) When it is necessary to protect someone's life, health or properties, and it is difficult to receive consent from a customer.
    (6) When the provision is requested by a national agency or a local government
    (7) When Rinnai's business is succeeded by another entity due to merger, company split-up, or the transfer of business, etc.
  3. Secure management of owner information
    Rinnai shall manage registered owner information taking appropriate safety measures in accordance with the Consumer Product Safety Act, the Act on the Protection of Personal Information and Rinnai's internal rules.
  4. Modification of owner information
    As for the request for the modification of owner information, Rinnai first confirms that the request was made by the owner of the owner information and then responds to a request based on the laws and regulations.
    We cannot accept a request to either suspend the utilization of owner information or delete the information, because we will lose a way to contact owners to notify inspections.
    Please click here for the procedure.
  5. Owner information related inquiries
    Please contact the following for the registration and modification of owner information and legal inspections.

    Rinnai Product Inspection Center
    Phone: 0120-493-110
    Opening hours: 9:00 to 17:30 (Excluding Saturdays, Sundays, National holidays, and other Rinnai's holidays.)
  6. Others
    Rinnai may modify the content of Privacy Policy to improve the personal information management or to accommodate to the changes in the laws and regulations as well as social environment.